English (US)
Frequently Asked Questions
What leasing options are available?
Our leasing options range from 3 to 14 months.
What are your application requirements?
Our application requirements include a minimum of three times the rent income and a criminal and background check.
How much is the security deposit?
The standard security deposit is $500, or we offer a security deposit alternative.
Is there an application fee?
The application fee is $85.
Are there Qualifications - income, credit history checks, criminal history, rental history, etc.?
Yes, we require qualifications such as income verification, credit history checks, criminal background checks, and rental history.
Can I apply online?
Yes, you can apply online.
What fees/deposits are due upon applying? Moving in?
Upon applying and moving in, the following fees and deposits are due: application fee, administrative fee, security deposit, and first month's rent.
Do I have to pay first & last month's rent?
No, you do not need to pay the first and last month's rent.
When is rent due?
Rent is due on the 1st of each month.
How can I pay my rent? What forms of payment are acceptable?
You can pay your rent online using different forms of payment such as debit cards, credit cards, and even MoneyGram or Flex.
Is there a late fee for overdue payments? Is there a grace period?
There is a late fee of 10% of the rent for overdue payments. However, we do offer a grace period until the 3rd of the month.
Is renter's insurance required? (Add details, how much, what kind.)
Renter's insurance is required and provides coverage up to $300,000 personal liability.
Are utilities included? (Which ones specifically.)
No, utilities are not included.
How much of the security deposit is refundable?
The standard security deposit is $500, or we offer a security deposit alternative.
What utilities are not included in the rent?
The rent does not include water, trash, or pest control utilities.
What costs are not included in the rent?
All costs beyond the rent are not included.
What is the average cost for utilities each month?
The average cost for utilities each month is determined by usage.
Are the apartments furnished? What is included?
The apartments are not furnished.
Are there any bed restrictions for the apartments?
The apartments have a limit of two people per bedroom.
Are corporate rentals available?
Yes, corporate rentals are available.
Under what circumstance can a landlord terminate your lease?
The landlord can terminate your lease if you violate the lease agreement.
What happens if I need to move out before my lease expires?
To move out before your lease expires, it is necessary to provide a 60-day notice.
Are there any fees associated with moving in or moving out?
Yes, there are fees associated with moving in and moving out.
Can the apartment be listed on AirBnB?
Unfortunately, listing the apartment on AirBnB is not allowed.
Can the apartment be sublet?
Subletting the apartment is not allowed.
What are the hours for the business center?
The business center is open 24 hours.
What are hours of the leasing office?
The leasing office is open from 9:30 am to 5:30 pm.
What are the hours of the clubhouse?
The clubhouse is open 24 hours.
What are the hours for the fitness center?
The fitness center is open 24 hours.
What are the hours for the pool?
The pool is open from 8:00am to 10:00pm.
Do you offer valet trash service?
Yes, we do offer valet trash service.
Do you offer recycling?
Yes, we offer recycling services.
Do you have free internet/WiFi?
Yes, we offer free internet/WiFi.
Can I reserve your community room?
Unfortunately, our community room is not available for reservation.
Do you have package lockers/how do I get my packages?
Yes, we do have package lockers available.
What are pool hours and seasonal availability?
The pool is available from 8:00am to 10:00pm and is open seasonally.
What are the community pet restrictions?
Aggressive dog breeds are prohibited, including:
Rottweiler
Chow
Doberman
Akita
Pitbull
Staffordshire terrier
Bullmastiff
Any other dog breed restricted by applicable law or regulation
Exotic species are not permitted (e.g., ferrets, reptiles, tarantulas, rodents, etc.).
What are the community pet fees?
We require a $300 non-refundable pet fee per pet and $15 monthly pet rent per pet.
Is there a limit on how many pet can occupy an apartment home?
Yes, we have a two pet maximum per unit
I have a noise complaint. Who do I contact?
Contact the office for noise complaints.
What is the smoking policy? Can I smoke in my apartment? Is there a designated smoking area?
Our community is a non-smoking community, which means smoking is not allowed in apartments.
I need emergency maintenance. Who do I call?
For emergency maintenance needs, please contact the office.
I have a non-emergency maintenance issue. Who do I contact?
For non-emergency maintenance issues, please contact the office.
What is the parking situation?
Parking is available on a first-come, first-served basis and a parking pass will be issued upon arrival. There is no option to reserve parking in advance.
Is there a fee or permit required for parking?
No, there is no fee or permit required for parking.
Is parking assigned?
Parking is not assigned.
Are there building quiet hours?
Yes, there are designated quiet hours for the building.
What decorations or changes to the apartment are prohibited?
Painting and applying primer after moving out are both required.
Are there fees for using the communal spaces?
No, there are no fees for using the communal spaces.
Can residents put personal grills on their balconies?
Unfortunately, personal grills are not permitted on balconies for residents.
Are there restrictions for what can be put on balconies or patios?
Yes, there are restrictions on what can be placed on balconies or patios.
What is the procedure for moving out?
To move out, please follow these steps: provide a 60-day notice, schedule a walk-through, pay any outstanding balance, and return the keys.
Is there public transportation nearby?
Unfortunately, there is no public transportation available in the nearby area.
What school district serves the community?
The community is served by Hall County School District.
What brand are the kitchen appliances?
The kitchen appliances are from the brand Whirlpool.
What kinds of washers and dryers do in-apartment hookups accommodate?
Washers and dryers are provided and have a 4-prong connection.
Do apartments have dishwashers?
Yes, apartments are equipped with dishwashers.
Does the apartment come with a microwave?
Yes, the apartment does come with a microwave.
How old are the appliances?
The appliances are 2 years old.
Do apartments have USB outlets?
Yes, apartments are equipped with USB outlets.
Is there a bathtub or just a shower? Are they together or separate?
There is both a bathtub and a shower available. They are not combined and are separate fixtures.
Do kitchen sinks have a garbage disposal?
Yes, kitchen sinks come equipped with a garbage disposal.
Are stoves gas or electric?
The stoves are electric.